Refund policy

Returns
Returns may be made up to 30 days after delivery provided your item is unused and in the same condition that you received it with tags still attached. You can easily purchase and print a return label through Kellybeerecovery.com or purchase a label on your own. If you choose to purchase your label from us, there will be a flat rate $6.00 return shipping fee which will be deducted from your return. To access your account and start the return process, login to your account at Kellybeerecovery.com or click this link: https://shopify.com/16197779520/account. Your return request will be approved shortly and you will receive an email with confirmation and your return label. You can also print your return label through your account at Kellybeerecovery.com or by clicking here: https://shopify.com/16197779520/account  

If you prefer to purchase a shipping label and return on your own, please send your return back to: Kelly Bee Designs, 132 Jaffrey Rd, Malvern, PA 19355, United States

Refunds 
Once your return is received and inspected your refund will be processed, and a credit will automatically be applied to your original method of payment. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you chose to return your item through Kellybeerecovery.com, the $6 flat rate shipping fee will also be deducted.

Exchanges
We are happy to make exchanges for unused/unworn items. You can request and print a return label through your account at Kellybeerecovery.com or purchase a shipping label on your own and send the item back. If you choose to use Kellybeerecovery.com for your return, there will be a flat rate $6.00 return shipping fee. To access your account and start the return process, login to your account at Kellybeerecovery.com or click this link: https://shopify.com/16197779520/account. In the notes box, under your reason for return, please write the item you would like to exchange for. Your exchange request will be approved shortly and you will receive an email with the request for payment of the $6.00 shipping fee. Once that is paid, you will receive another email with your shipping label that can be printed. You can also print your return label through your account at Kellybeerecovery.com or by clicking here: https://shopify.com/16197779520/account.  

If you prefer to purchase a shipping label and return on your own, please send your return back to: Kelly Bee Designs, 132 Jaffrey Rd, Malvern, PA 19355, United States. Please include the original packing slip and write down what you would like to exchange for. 

Please send us an email at info@kellybeerecovery.com and send your item to:  Kelly Bee Designs, 132 Jaffrey Rd, Malvern, PA 19355, United States

Shipping
You have the option of easily purchasing a shipping label through your account on Kellybeerecovery.com or purchasing a shipping label on your own. Please retain your tracking information. Your shipping provider is responsible for returns that are not delivered to us and you will need to contact them for any lost packages. If you choose to purchase your own shipping label, please mail your returns to: Kelly Bee Designs, 132 Jaffrey Rd, Malvern, PA 19355, United States. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kellybeerecovery.com.